👋1. INTRODUCTION
Welcome to ClickIn.
This Privacy Policy explains how ClickIn ("we", "our", "us") collects, uses, stores, and protects your information when you use our web and mobile services (the "Service").
🏢2. WHO WE ARE
ClickIn is a digital self billing platform and users to:
- ✅Browse menus
- ✅Place orders
- ✅Pay vendors directly via UPI
- ✅Collect food seamlessly
🤝 We act as a technology facilitator, not a payment processor or wallet.
🗄️3. INFORMATION WE COLLECT
🎯 We collect only what is necessary to operate the Service.
A. Information You Provide
👤Account Info
- Name (optional)
- Phone number
- Email address
- User role
🛍️Order Info
- Items ordered
- Quantity and price
- Shop selected
- Order status
🏬Vendor Info
- Shop name
- Shop location
- UPI ID
- Menu details
💬Communication
- Support messages
- Feedback
- Issue reports
B. Collected Automatically
📱Device & Usage
- Device type
- Browser type
- IP address
🍪Cookies Data
Used for Authentication & Session management.
💳4. PAYMENT INFO (IMPORTANT)
🚫 We DO NOT collect:
- 🔢 UPI PIN
- 🏦 Bank accounts
- 💳 Cards
- 💰 Wallet balance
🔄 How payments work:
- 📱 Made directly from user's UPI app
- 💸 Money goes directly to vendor
- 🛑 We do not hold or route funds
🧾 For confirmation, we collect:
- #️⃣ UPI UTR (reference number)
- ✅ Payment status
⚙️5. HOW WE USE YOUR INFO
🚫 We NEVER sell your data.
⚖️6. LEGAL BASIS FOR PROCESSING
🔗7. DATA SHARING & THIRD PARTIES
We safely share limited data for operational purposes:
We do not share your data with advertisers.
All third parties follow strict data protection standards.
🔒8. DATA SECURITY
No system is 100% secure. You are responsible for safeguarding access to your device and account.
⏳9. DATA RETENTION
- ✔️ Provide the Service
- ✔️ Comply with obligations
- ✔️ Resolve disputes
When data is no longer required, it is securely deleted.
👤10. YOUR RIGHTS
👶11. CHILDREN'S PRIVACY
Service intended for ages 13+
We do not knowingly collect data from children under 13.
🔄12. CHANGES TO POLICY
We may update this Privacy Policy from time to time. Any significant changes will be communicated via the app or website.
Continued use of the Service means acceptance of the updated policy.